Terms and Conditions

These Terms and Conditions (“Terms”) apply to all bookings made through OnTime Transfer GmbH (“Company”, “we”, “our”, “us”). By booking our services, you agree to these Terms.

1. Services

We provide private transfers within Zurich and across Switzerland. The details of each service, including route, price, and vehicle, are confirmed at the time of booking.

2. Booking and Payment

All bookings must be made in advance through our website or by direct contact. Payment is required at the time of booking unless otherwise agreed. We accept major credit cards and online payment methods.

3. Cancellations and Refunds

Cancellations made at least 24 hours before the scheduled pickup time are fully refundable.
Cancellations made less than 24 hours before pickup are non-refundable.
No-shows are non-refundable.

4. Responsibilities

We aim to provide safe and timely transfer services. However, we are not responsible for delays caused by traffic, weather, or events beyond our control. Customers are responsible for ensuring correct pickup information.

5. Passenger Conduct

Passengers must behave responsibly and follow the driver’s instructions. Damage caused to the vehicle by passengers will be charged accordingly.

6. Liability

Our liability is limited to the value of the booked service. We are not liable for indirect losses or missed flights/events due to delays outside our control.

7. Privacy Policy

Personal data provided during booking is used solely for processing transfers and in accordance with Swiss data protection laws. Please see our [Privacy Policy] for more details.