Terms and Conditions

General Terms and Conditions of On Time Transfer GmbH

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These Terms and Conditions (“Terms”) govern the provision of private transfer services (“Services”) by On Time Transfer GmbH (“Company”) to its customers (“Customers”). By booking and using our Services, Customers agree to abide by these Terms. Please read them carefully before making a reservation.

  1. Booking and Payment

1.1 Booking: Customers can make reservations for our Services through our website or by contacting our customer service team trough email. All bookings are subject to availability.

1.2 Confirmation: A booking confirmation will be sent to the Customer upon successful reservation. It is the Customer’s responsibility to review the details and notify the Company of any discrepancies or changes.

1.3 Payment: Payment for Services is required at the time of booking or straight to the representative of the company.

We accept various payment methods:

  • Cash to the driver,
  • Credit/debit card by Stripe
  1. Prices

All prices offered by On Time Transfer GmbH include VAT, all applicable tolls, and local taxes.

Hourly booking only: For Hourly booking outside Zürich, Customers must pay the driver’s costs for overnight. Each additional hour over the specified time is charged according to the vehicle’s class. Every additional kilometre is charged 2,5 CHF.

  1. Cancellations and Refunds

3.1 Cancellation by Customer: Customers may cancel their reservation subject to our cancellation policy, which may vary depending on the type of service booked. Cancellation fees may apply.

3.2 Cancellation by Company: The Company reserves the right to cancel a booking due to unforeseen circumstances, such as adverse weather conditions or vehicle unavailability. In such cases, a full refund will be provided to the Customer.

  1. Service Provision

4.1 Transfer Details: The Company will provide private transfer services according to the details specified in the Customer’s booking confirmation. Any changes to pick-up/drop-off locations or times must be communicated to the Company in advance and may be subject to additional charges.

4.2 Vehicle Type: The Company will provide a suitable vehicle for the transfer based on the number of passengers and luggage specified by the Customer. However, the Company reserves the right to substitute the vehicle with an equivalent or upgraded model if necessary.

4.3 Luggage and child seats: The numbers of luggages stated for a particular vehicle is estimated. If Customers have more than the allowance, Company reserve the right to charge the cost of additional vehicles in order to keep health and safety precautions. At the time of the booking the Client must include all the children and infants regardless of the age and it should specify the type of seats required. On Time Transfer GmbH provide all child seats free of charge.

4.4 Conduct: Customers are expected to behave responsibly and respectfully during the transfer. Any behaviour deemed disruptive or offensive by the driver may result in termination of the service with no refund.

  1. Liability and Insurance

5.1 Liability: While the Company takes all reasonable precautions to ensure the safety and security of its Customers, it shall not be held liable for any loss, damage, injury, or delay arising from factors beyond its control, including but not limited to traffic conditions, road closures, or force majeure events.

5.2 Insurance: The Company maintains appropriate insurance coverage for its vehicles and passengers in accordance with local regulations. Customers are advised to review their own insurance coverage for additional protection.

  1. Data Protection and Privacy

6.1 Data Collection: The Company collects and processes personal information from Customers for the purpose of providing Services and managing reservations. By using our Services, Customers consent to the collection and use of their personal data in accordance with our Privacy Policy.

  1. Miscellaneous

7.1 Amendments: The Company reserves the right to amend these Terms at any time without prior notice. Customers are advised to review the Terms regularly for updates.

  1. Applicable law and place of Jurisdiction

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zürich.

By booking our Services, Customers acknowledge that they have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before making a reservation.