FAQ

Frequently Asked Questions (FAQ) - On Time Transfer GmbH

What is a private transfer service?

A private transfer service is a personalized transportation option where customers book a vehicle exclusively for their use, typically from an airport, hotel, or other location to their desired destination.

What types of vehicles do you offer for private transfers?

We offer a range of vehicles to suit different needs, including sedans, SUVs, vans, and luxury cars. The type of vehicle provided will depend on the number of passengers and luggage specified in your booking.

How do I book a private transfer?

You can easily book a private transfer through our website, or by contacting our customer service team. Simply provide your pick-up and drop-off locations, travel dates, and any other relevant details, and we'll take care of the rest.

Can I make changes to my reservation after booking?

Yes, you can make changes to your reservation, such as pick-up/drop-off locations or times, by contacting our customer service team. Please note that changes may be subject to availability and additional charges.

What is your cancellation policy?

Our cancellation policy may vary depending on the type of service booked and the notice period provided. We encourage you to review our terms and conditions for details regarding cancellations and refunds.

How will I find my driver at the airport or pick-up location?

Your driver will be waiting for you at the designated meeting point, typically holding a sign with your name or the company logo for easy identification. You will also receive detailed instructions in your booking confirmation.

Are your drivers licensed and insured?

Yes, all our drivers are licensed professionals with extensive experience in providing private transfer services. Our vehicles are also fully insured and regularly maintained to ensure your safety and comfort.

Do you offer child seats or special accommodations for passengers with disabilities?

Yes, we can provide child seats and accommodate passengers with disabilities upon request. Please inform us of any special requirements at the time of booking so that we can make the necessary arrangements.

Are your prices inclusive of taxes and fees?

Yes, our prices are inclusive of all taxes and fees, so you won't encounter any hidden costs or surprises. The price quoted at the time of booking is the final price you'll pay for your private transfer service.

How far in advance should I book my private transfer?

We recommend booking your private transfer as far in advance as possible to ensure availability, especially during peak travel seasons. However, we also accept last-minute bookings subject to availability.

If you have any other questions or require further assistance, please don’t hesitate to contact our customer service team. We’re here to make your private transfer experience smooth, convenient, and enjoyable.